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Customer Information

What exactly you are buying, what it costs, and when it can be refunded · Version: October 2026
This page summarises, in plain language, the pre-contractual information we are required to give you before you confirm your order — required, in particular, before you consent to immediate performance of the service and the resulting loss of your right of withdrawal. For the full legal text, see our Terms & Conditions and Refund & Withdrawal Policy.

1. Who you are buying from

Vignette Slovakia is operated by Netgo sp. z o.o. (Katowice, Poland). We are an independent intermediary, not a reseller — we are not affiliated with the Slovak government or with NDS. The digital vignette itself is issued directly by Národná diaľničná spoločnosť, a.s. (NDS — the National Motorway Company) through its official system, eznamka.sk. Based on the power of attorney you grant us at checkout, we submit your registration to NDS on your behalf, verify your data beforehand, and forward NDS's confirmation to you by e-mail.

2. What product you are buying

The Slovak e-vignette is a digital vignette for using the designated sections of Slovak motorways and expressways with vehicles of up to 3.5 tonnes (and with passenger cars of category M1 regardless of weight). You choose the vehicle category — car (vehicle up to 3.5 t / M1) or trailer — and the period: 1 day, 10 days, 30 days or 1 year (NDS's 365-day vignette). A trailer needs its own vignette only when the total maximum permissible weight of the combination exceeds 3.5 tonnes; motorcycles need no vignette. The start date you select is the first day of validity, and the vignette is valid until 23:59 on its last day: the 1-day vignette on the chosen calendar day only, the 10-day vignette on the start day and the following 9 days, the 30-day vignette on the start day and the following 29 days, and the annual vignette for 365 days including the start day — it is not tied to the calendar year. A vignette that starts on the day of your order becomes valid only once it has been registered — never retroactively. The registration is tied to the licence plate number and country of registration you enter.

3. What you pay — price breakdown

ComponentAmountWhat it is
Government FeeShown at checkoutNDS's official, unaltered vignette fee for the vehicle category and period you choose — we add no markup.
Processing Fee & taxShown at checkoutOur own service fee: registration interface, data verification, submission to NDS, support, and e-mail confirmation.
Express processing (optional)Shown at checkoutVignette registered within 1 minute to 2 hours instead of up to 12 hours.
TotalShown at checkoutAll components are always shown separately before you pay.

We quote no amounts on this page: the Government Fee depends on the vehicle category and period and may change, as may our own fees. The amounts that apply to your order — the Government Fee, the Processing Fee and, if selected, the Express fee — are each shown separately in the price list on the site and in the order summary before payment.

4. When you can get a refund — and when you can't

SituationRefundable?
You cancel before your vignette registration has been submitted to NDSYes — Processing Fee, within 14 days
Registration submitted, but vignette validity has not started yetPossibly — Government Fee only under NDS's own rules, on request
Vignette registered and its validity period has startedNo — neither the Government Fee nor the Processing Fee
Technical error or duplicate purchase caused by usYes — we cooperate fully to resolve it

Full details, including how to request a cancellation, are in our Refund & Withdrawal Policy.

5. Immediate performance — what you are agreeing to

Most customers want their vignette registered as soon as possible. By ticking the consent checkboxes and completing payment, you are explicitly asking us to begin registering your vignette with NDS immediately, before the standard 14-day withdrawal period would otherwise expire — and you acknowledge that, once that registration is complete, you lose the right to withdraw from it. This is a standard, legally required trade-off for any digital service delivered instantly, and it is why the Slovak e-vignette has no general cooling-off period once it is active.